Anyone can enquire about Alexandra Children’s Home, which is for ages 10–17. For general questions, professional enquiries, feedback or non-urgent complaints, email our team. Keep your first message brief and leave out personal information about children.
Tell us what you would like to know and how we can reply. If you are writing on behalf of an organisation, include its name and your role.
Please do not include a child’s name, date of birth, photographs, care records or sensitive case information.
Your enquiry: After the security check, your message is saved and emailed to our team. Please use this form for general enquiries only.
Social workers, commissioning teams and other professionals can use the main email to request information. Include your role, organisation and what you would like to clarify.
Please ask about the service scope and appropriate process before sharing case records or information about an individual child. An initial enquiry does not confirm that a referral can be accepted.
Address non-urgent concerns and complaints to the Complaints Officer at info@alexandrachildrenshome.co.uk. Use “For the attention of the Complaints Officer” in the subject line and briefly state whether you are raising a concern or a complaint.
The Complaints Officer is the named role for initial complaints. You can ask how to provide further information safely, what the next steps are and when to expect an update. You can also request the complaints procedure and details of any available escalation route.
If the concern involves the usual recipient of the email, ask for an appropriate alternative before sharing more details. This website does not promise absolute confidentiality or a particular response time.
You can also contact the children’s social care team at the child’s local council. You do not need to wait for Alexandra to reply before seeking help. If the child is at immediate risk, call 999.
Read GOV.UK guidance on reporting child abuseIn the UK, call 999 if a child or anyone else is in immediate danger.
For a concern about abuse or neglect that is not an immediate emergency, contact the children’s social care team at the child’s local council. For a non-emergency police matter, call 101.
The general enquiry form and main email must not be used as an emergency channel.
